FAQs

SUBSCRIPTION QUESTIONS

You are always welcome to call us at the editorial office at (866) 311-3792 or to call our Subscription Services office directly at (833) 256-1201.

How many times per year is Bourbon+ published?

Bourbon+ is a quarterly publication with four issues per year.

I’m moving and need to update the address in my account, how can I do that?

You can update your address by calling our editorial office at (866) 311-3792 or call our Subscription Services office directly at (833) 256-1201.

How can I purchase Bourbon+ magazine as a gift for a friend?

Our “Give a Gift” page will allow you to purchase the magazine and ship it to a separate address.

What is the Bourbon+ Subscription Refund Policy?

If at any time you are unhappy with your subscription, you can notify the publisher and receive a full refund for the prorated value of the issues remaining on your subscription order.

After I subscribe, when can I expect to receive the latest Bourbon+ issue?

Typically, magazines are mailed two-three weeks prior to their publication date. Please contact our editorial office at (866) 311-3792 for all your subscriber needs.

What stores carry Bourbon+ magazine?

Most Barnes & Nobles and Books-A-Million stores, as well as some Whole Foods and Kroger stores carry Bourbon+. You will also be able to find our magazine at distilleries across the country.

Missing issues?

Contact our editorial offices at (866) 311-3792.

GENERAL MAGAZINE QUESTIONS

Where can I send a letter to the editor?

You may mail your letter to:
Bourbon+
Letter to the Editor
10605 Meeting St.
Suite 102
Prospect, KY 40059

Where can I submit a story or a photography idea?

Please feel free to email us submissions@bourbonplus.com.

How do I order back issues?

Back issues can be ordered through our shop on bourbonplus.com.

INGRAIN MERCHANDISE

Website: www.ingrainmerch.com

Customer Service Email: info@ingrainmerch.com

Return Policy

Product Returns: We want you to love your Ingrain Merchandise experience, so we offer free returns within 30 days from the date your order was delivered. The items returned must not have been worn, altered, washed, or damaged, and must include all original packaging and tags.
Made to order or special items are nonrefundable, non-returnable, and no exchanges.
We offer free returns for products (excluding Made to order or special items noted at time of purchase) within 30 days from the date your order was delivered. The items returned must not have been worn, altered, washed, or damaged, and must include all original packaging and tags. The customer is responsible for cost of shipping the product back to Ingrain Merchandise. Upon receipt of returns good, and inspection, Ingrain will process the return of the good(s) less the shipping and handling.

To Process a Return: Email info@ingrainmerch.com with your order number, products(s) to return, and contact info. An Order Specialist will confirm the return and provide shipping details.
We recommend that you keep your return tracking information until your refund has been processed by our support team.

Exchanges: In order to serve you most efficiently, we do not offer merchandise exchanges. You’ll get the right size or color fastest if you simply place a second order and submit a return separately.
Step #1 – buy the new item to secure the inventory
Step #2 – return original item using the return directions detailed above
Please note that your item must be returned within 30 days of its delivery date.
We recommend that you keep your return tracking information until your refund has been processed by our Support Team.

How Long Does it Take to Receive My Refund?

We strive to process refunds as quickly as possible. Once we’ve received the product(s) you’d like to return, we inspect your return and then refund you. We strive to process and refund your return within 10-17 days. Considering return shipping and processing time, the whole return process can take up to 2 weeks. After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process. We will notify you via email when your return has been processed and the refund selection of your choice has been issued. Reminder: refunds do not include any shipping costs paid on your original order (if applicable).

My Item was Delivered to me Damaged. What do I do?

Any damages upon delivery must be reported within three (3) days from date of order received. Contact our Support Team by emailing us at info@ingrainmerch.com. Please be sure to provide detailed photos of the damage(s).

Please note: Items that have been worn or used are NOT eligible for returns of any kind.

Ship to Multiple Addresses: Please call or email us if you would like to purchase items to be shipped to separate locations.

ADVERTISING

Where can I find more information about advertising opportunities?

Our advertising page on this Web site has contact information, our media kit, and more.

How do I contact advertising directly?

You may call (866) 311-3792.

PRESS

For members of the press who are interested in getting more information about Bourbon+, please contact:
info@bourbonplus.com
(866) 311-3792